Returns & Refunds

Items can be returned within 7 days of delivery if they are unused, unworn and in their original condition, with tags and packaging intact.

A proof of purchase — your receipt or order confirmation email — is required to process any return or refund.

Email us at support@vexyre.com with your order number and the reason for the return. We'll confirm your eligibility and walk you through the next steps.

Please check your order as soon as it arrives. If something is damaged, defective, or not what you ordered, let us know right away so we can put it right.

• Report the issue within 7 days of delivery
• Include a photo of the item and your order number
• We'll arrange a replacement or refund once confirmed

If you received the wrong item, we'll send the correct one at no extra cost once your return request is approved. To keep things moving quickly, start your request as soon as you notice the mix-up.

Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method within a few business days.